We Are Members of HICS, The Leading Consumer Protection Organisation

The Home Improvement Consumer Protection Scheme (HICS) is a leading consumer protection organisation that gives consumers confidence when choosing accredited installers for their home improvement project.

We Are Vetted And Accredited Installers

All members of HICS have successfully passed their strict accreditation process and are monitored continuously.

That offers each and every one of our customers peace of mind that they are in safe hands.

HICS is designed to ensure that all their members operate to a high standard.

George Clarke, architect, TV presenter and home improvement champion, continues to be a passionate consumer advocate and Brand Ambassador of HICS

Why People Trust George Clarke

George Clarke is an accomplished architect, TV presenter and home improvement champion. He first rose to fame in 2008 with his work on Channel 4’s The Restoration Man, after previously appearing on Channel 5, as resident architect for Build a New Life in the Country.

He is also widely known for his work on George Clarke’s Amazing Spaces, Amazing Spaces Shed of the Year, and more recently Old House New Home.

Outside of television, George is Dad to three children, a successful business man with his own architectural firm – George Clarke & Partners, avid campaigner and author of several home improvement books.

A passionate advocate for high standards in the home improvement industry, George feels a sense of frustration by the lack of protection and the absence of insight, education and clarity for consumers. These are sentiments which are shared by HICS founder, Tony Pickup.

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“HICS is designed to ensure that traders operate to a high standard."

How HICS protects people just like you

Whether you are an installer providing home improvement services or a customer looking to obtain a quote for home improvements such as kitchens, bathrooms, bedrooms, double glazing, conservatories, solar panels, renewable energy products and most types of home improvements, you should contact HICS for more information.

The protection offered by HICS, which includes comprehensive insurance backed guarantees (for silver, gold and platinum members) and first class mediation services (for all levels of membership), ensures consumers are protected before, during and after their installation.

This level of protection helps provide consumers with the trust, confidence and peace of mind that their installation will be fit for purpose and carried out professionally; and they can be safe in the knowledge that should they encounter any problems, HICS’ expert mediation team will be on hand to resolve any disputes.

HICS is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.”

Trust, confidence & peace of mind.

Insurance Backed Guarantee

Custom annexes are a major purchase for anyone so it pays to know that you have invested well in a company that no only provides a comprehensive 10 Year Warranty themselves, but back everything up with a HICS insurance backed guarantee .

An insurance backed guarantee provides protection in the event we cease trading and are unable to honour the terms of our written guarantee.

To benefit from an insurance backed guarantee:

• Your installation must be fully completed to your satisfaction, free from defect and you must have paid all outstanding monies directly to the Supplier named on the certificate.

• You must have a contract with the Supplier named on the certificate.

The HICS Vision

HICS strongly believe that no consumer should ever be left disadvantaged and they strive to ensure every consumer is protected before, during and after their installations.

All installers (such as ourselves) are vetted before becoming accredited members.

You also have full protection, including access to Alternative Dispute Resolution (including the Ombudsman), and an Insurance Backed Guarantee.

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